1. Overview
ViralWorker sells access to a digital AI service, supplied immediately. This policy sums up when a purchase is refunded. It complements the Conditions of Sale, which prevail in case of doubt, and limits none of the rights the law gives you.
2. Withdrawal within 14 days, before any use
If you have used no credit from a purchase, you may withdraw within the following 14 days and get a full refund (section 6 of the Conditions of Sale, with the model form).
At checkout you asked for the service to start right away and acknowledged losing that right once you use your credits. Once credits have been used, a change of mind therefore no longer gives a right to a refund of that purchase.
3. Service not in conformity
If the service does not work as described (lasting unavailability, a feature of your plan that does not work, credits not added), write to us: we fix the problem, and if that is not possible within a reasonable time we grant a price reduction or a refund, under the legal guarantee of conformity (section 7 of the Conditions of Sale).
What an AI generation produces depends on the request and may contain errors: that is how the service normally works, as described. An output you do not like is not, by itself, a lack of conformity. Check what the AI changes in your place and keep backups of your games.
4. Billing errors
A duplicate charge, an amount different from the price shown, or a renewal after a cancellation already registered is refunded as soon as we find it.
5. After the withdrawal period
A subscription can be cancelled at any time, online, for the following months (section 8 of the Conditions of Sale). The current month, already paid, is not refunded and its benefits stay available until it ends. Unused credits are not converted into money.
6. How to ask for a refund
Email contact@viralworker.comfrom your account's address with the date and amount of the payment and a short explanation. We answer within 30 days at most; an agreed refund is paid within 14 days on the payment method you used. If you disagree with our answer, you may refer the dispute free of charge to the consumer mediator named in the Legal Notice.
7. Payment disputes
Before disputing a payment with your bank, contact us: most problems are solved quickly. In a dispute we may provide the bank with the file (acceptance of the Conditions, waiver of the withdrawal right, usage history). An abusive dispute may lead to the account being suspended.