Conditions of Sale

1. Seller & service

These Conditions of Sale govern purchases of ViralWorker subscriptions and credit packs through our website and dashboard. ViralWorker provides an online AI-assisted Roblox game building service. Contact: contact@viralworker.com.

These Conditions complement our Terms of Service, Refund Policy, and Privacy Policy. By creating an account or completing a purchase, you accept all of them.

2. Products offered

• Subscription plans — recurring monthly access that grants a stated number of Viral Credits each billing period while the subscription remains active.
• Credit packs — one-time purchases that add credits to your balance (where available under your plan rules).

Exact names, prices (EUR), and credit amounts are shown in Billing before you confirm payment. Credits are virtual units with no cash value and are non-transferable.

3. Order process & formation of contract

You select a plan or pack in your dashboard, confirm that you accept these Conditions and the Refund Policy, then pay via Stripe Checkout. The contract is formed when payment is successfully processed. You receive confirmation through Stripe and/or your account.

4. Prices & payment

Prices are displayed in euros (EUR) unless otherwise stated. Payment is processed by Stripe. We do not store your full card details. You authorize recurring charges for subscriptions until you cancel according to the cancellation rules.

5. Delivery

Digital delivery is immediate: subscription benefits and/or credits are applied to your account after successful payment (subject to normal processing delays). No physical goods are shipped.

6. Right of withdrawal / cooling-off (digital content)

Where consumer law provides a withdrawal right for distance contracts, you expressly request immediate performance of the digital service and acknowledge that once AI generation has started or credits have been consumed, you lose any withdrawal right to the fullest extent permitted by applicable law. In any event, our Refund Policy applies: change of mind after AI use is not a ground for refund.

7. Refunds

Refunds are governed exclusively by the Refund Policy. In summary: purchases are generally final; accidental duplicate charges may be reviewed; AI usage (even one prompt) makes change-of-mind refunds unavailable. Dissatisfaction with AI results, including claims that generation "broke my game" or "doesn't work for me," is not a refund ground — AI output depends on your prompts and is accepted as imperfect under our Terms.

8. Cancellation of subscriptions

You may cancel a subscription from Billing settings or the Stripe customer portal. Cancellation takes effect at the end of the current paid period. No prorated refund is provided for unused days. See also Cancellation in the Terms.

As an anti-fraud measure, subscriber-only promotional features — including the Lucky Wheel daily spin — are disabled as soon as cancellation is requested, rather than at the end of the paid period, to prevent subscribing, claiming a promotional reward, and immediately cancelling to keep receiving it. Other plan benefits and credits already granted remain available until the paid period ends as described above.

Suspension of subscription credits after the paid period. Credits granted as part of a subscription plan are a benefit of that subscription, supplied for use while it is active. They remain fully usable for the whole period you have paid for, including after you request cancellation. Once that paid period ends and no subscription is active, any unused subscription credits are suspended: they stay on your account and are not deleted, forfeited or reduced, but they cannot be spent. They become usable again immediately if you start a subscription again. This does not shorten the period you paid for, and no credit is removed from your balance at any point.

Credits bought as a one-off credit pack are not affected by this suspension. A pack is a separate purchase, not tied to a subscription period, and remains spendable regardless of subscription status.

9. Acceptance records

We record your acceptance of these Conditions (and related policies) at account creation and again before checkout, including timestamp, policy version, and technical metadata (such as IP address). These records may be produced in payment disputes.

10. Contact

Questions about an order: contact@viralworker.com.